Bombardier Business Aircraft is celebrating the success of its 2019 Maintenance and Operations (M&O) Conference, which took place in Fort Lauderdale, Florida, on 27-29 August 2019.
More than 125 of Bombardier’s customers and operators from around the world gathered to learn about Bombardier’s latest in-service activities, products and key programme development updates — including the development of the new Miami service centre in Miami-Dade County.
During the two days of the conference, Bombardier offered detailed educational sessions, including updates on key programmes such as the Global 7500. There were also platform-specific technical and operational discussions so attendees could gain and share insights with Bombardier and the operator community.
M&O USA is one of several customer events that Bombardier planned for 2019, aimed at enhancing customers’ knowledge of its service activities, products and programme developments.
“At Bombardier, we are always seeking ways to ensure customers receive an exceptional experience at all levels of the customer service journey,” said Jean-Christophe Gallagher, vice president and general manager of customer experience, Bombardier Business Aircraft. “In-depth customer-driven events such as these offer an essential channel to share important information about our products and services. They are invaluable in helping us provide the best service experience possible.”
The new 300,000ft² (27,871m²) facility at Miami-Opa Locka Executive Airport will feature expanded maintenance capabilities and be fully equipped to perform scheduled and unscheduled maintenance, aircraft modifications, avionics installations and AOG support for all of Bombardier’s family of business jets including Learjet, Challenger and Global aircraft.
The company is also undertaking a major expansion of the service centre at the Seletar Aerospace Centre in Singapore, adding line maintenance stations in Dubai, UAE, and Biggin Hill, UK, making Mobile Truck Response Team (MRT) enhancements in the USA and Europe and adding a dedicated Challenger 300 MRT aircraft.