Dahlgren Duck & Associates (DDA), a supplier of custom-made fine dining ware, bespoke luxury amenities and art works for private jets, returns to EBACE with a strengthened management team and transforming business. EBACE 2016 will be held in Geneva, Switzerland, on May 24-26. Joining CEO Scott Ritter will be Philip Brunger (left), who has stepped into the role of vice president of sales and business development.
Brunger is responsible for new strategic growth worldwide and will be using EBACE as a platform to highlight the company’s growing range of services for operators, OEMs, completion centers and private owners. Brunger previously spent more than 10 years at Dallas Market Center in the trade show management business.
DDA has also appointed Mark Murray to the position of chief financial officer. Following a 20-year career in the financial consultancy and investment arena, Murray has joined DDA to enhance the company’s financial efficiency, develop new systems to support internal accounts and improve the customer experience. Supporting the two senior management appointments, DDA has bolstered its account management services with the appointment of two account assistants and two account managers.
“DDA has always positioned the customer service experience at the heart of its business as what we do is very much about personal service,” said Ritter. “The appointment of two industry leaders in their field, and a further four team members to support them, reflects the importance we give to this section of our business.”
DDA is also embracing technology to enable platforms that can be customized to enhance the specification, selection and ordering process for clients. The technology, which is being custom developed, will sit behind a new website to provide a more convenient means of interacting with the DDA team. The technology will allow clients to follow their projects in real time, request modifications and reorder items should they become damaged, from anywhere in the world. A refreshed marketing campaign will also present a new contemporary look for the business.
“We are staying true to our origins but we recognize that to take our business forward we need to respond to changing market demands and expectations, to modernize luxury,” said Ritter. “This has informed our decision to invest in the highest quality people and improve our technology to support the delivery of a brand people want to do business with.
“The web, combined with our specified technology, enables us to showcase our incredible product portfolio, capabilities and expertise unlike any other platform, and allows us to interact with clients in a completely new way. This really is an incredibly exciting time for DDA.”
At EBACE, DDA will display a number of unique products created on behalf of aviation clients.
May 18, 2016