Gulfstream has outlined its 2019 schedule of customer support events – which includes two meetings of its Customer Advisory Board (CAB), 10 operators’ forums, a Virtual Operators Conference and a flight operations forum.
The first event is a flight operations session on January 22 in Zurich, Switzerland, coinciding with the World Economic Forum in nearby Davos.
The flight operations event, in its third year, was created for Gulfstream flight crews and includes presentations on advanced aircraft technology, connectivity and an interactive collaboration session between pilots and Gulfstream personnel.
“This robust schedule ensures Gulfstream customers have the most up-to-date information on their aircraft,” said Derek Zimmerman, president, Gulfstream Customer Support.
“Each event is an opportunity for us to interact with our operators, get their crucial feedback and discuss a host of topics that provide them with information, products and services for the continued safe, reliable and efficient use of their Gulfstream aircraft.”
Gulfstream’s CAB meetings, held at the Savannah International Trade & Convention Center, have been the staple of Gulfstream’s Customer Support organization since debuting in 1998.
The CAB meetings offer a professional forum for operators to address the company’s senior management and staff with comments and concerns about their aircraft and support services. This year they will be held on February 25-27 and August 5-7.
“The diversity of the CAB is representative of our international customer base, which continues to grow on almost every continent,” said Zimmerman. “Each CAB member brings to the event a unique perspective on their aircraft and its operation. We want to know how operators use their aircraft and what we can do to enhance their ownership experience.”
During the interactive, biennial Virtual Operators Conference, set for the week of June 17, Gulfstream experts based in Savannah, Georgia, USA, provide online updates on model-specific aircraft programs, regulatory mandates, select aircraft systems and critical inspections to pilots, technicians, flight attendants and other flight operations personnel worldwide.
Gulfstream operators can submit questions prior to the conference, view the presentations and participate in live question-and-answer sessions. The event supplements Gulfstream’s biennial Operators & Suppliers Conference in Savannah and operators forums held around the world.
Gulfstream’s operators forums, set for locations throughout North America, Europe, the Middle East and Asia in 2019, include question-and-answer sessions with subject matter experts on location and in Savannah via a live feed from Studio G, Gulfstream’s broadcast studio.
The forums provide fleet status, mandate and technology updates, maintenance management, technical training and pending technical bulletins. Additionally, Gulfstream reviews its fleet support services to ensure operators are aware of all available resources.