JetMS Completions has unveiled a tiered membership programme that aims to offer more flexibility for MRO services. The aircraft interior, exterior and completions services company noted that expectations for more customised aircraft refurbishment and maintenance solutions are growing continuously.
“There is a strong need for more flexible approaches in the industry right now when it comes to interior and exterior maintenance,” said Andrew Tarry, head of sales at JetMS Completions, part of JetMS Group and Avia Solutions Group. “An aircraft is an investment – both safety and aircraft value are at stake, so jet owners need to make sure their aircraft are maintained properly, continuously, not only during routine checks. These are the sort of expectations in the market right now, too.”
Running on a monthly subscription base, the interior programme is split into four tiers – bronze, silver, gold and platinum. The company added that this also includes a dedicated team for a specific aircraft, which entails special attention and the highest quality.
Tarry explained that the necessary basics – including general cleaning and refreshing, cabin carpet and seat cleaning, cabin wood treatments, as well as cabin headliner and sidewall deep cleaning – are covered by the bronze tier.
The higher tiers include more detailed tasks, ranging from entry area and air stairs cleaning to local veneer scratch repairs and more. The exterior programme, running in two tiers – executive and luxury – works the same way. Executive covers the baseline exterior maintenance, while the higher tier offers more.
Tarry said the monthly subscription model takes away most of the unpredictability for operators and aircraft managers when it comes to the price of upkeep. Additionally, the company said the programme would reduce lifecycle costs by ensuring the aircraft is repaired and protected proactively, reducing high-cost replacements.
“The monthly payment plan protects the value of a customer’s aircraft by ensuring that both interior and exterior are always in top condition,” said Tarry. “Along with that, it falls in line with the full refurbishment and paint maintenance cycle of an aircraft – what’s different though, is that instead of paying the full price, it’s paid over 48-60 months in line with the aircraft’s heavy maintenance cycle at a reduced rate.”
Tarry shares that the programme was designed to fit clients’ specific needs: “We offer a flexible and individual approach to our customers and can provide on-wing support at a location convenient to our clients. We strive to go the extra mile and offer tailored solutions as well as the highest quality experience to our partners every step of the way.”