At EBACE 2022, Textron Aviation announced a continuation of investment in Europe involving dedicated customer support team members and increased parts accessibility.
Parts fulfilment from the European distribution centre has steadily increased since it opened in 2015 in Düsseldorf, Germany. It is Textron Aviation’s second largest parts distribution facility, carrying more than 14,000 unique parts aimed to ensure its customers have the parts they need within Europe.
The company has expanded the facility by 4,000ft³ to prioritise high-demand parts and to increase parts availability for both its company-owned service centres and retail customers.
“This investment ensures our customers are able to be successful and we continue to evaluate market opportunities in the region to support them,” said Kriya Shortt, senior vice president, global parts and distribution. “We recently increased our team to offer additional dedicated regional support for parts and warranty claims to assist our customers.”
The OEM has a team of more than 450 employees in Europe, providing customers local access to Textron Aviation-owned parts distribution centres and service centres. With this expansion, Textron Aviation is able to increase the team by 2% dedicated to aftermarket support.
