RUAG Aviation has completed a 10-year inspection on a Nigeria-based Dornier 328-300 business jet, finishing the project on schedule, within budget, and to full customer satisfaction. The major check was carried out at RUAG Aviation’s Dornier 328 service center in Bern, Switzerland.
Full transparency and a quick and reliable turnaround time remain essential criteria for the customer, Air Peace. 24/7 availability for communication throughout the project provided additional support.
“We are confident in RUAG as an MRO partner, as it is absolutely crucial for us to have a maintenance provider we can rely on: one that understands how we do business and treats our timing and availability requirements with dedication,” said Alex Iheuwa, director of maintenance and engineering at Air Peace.
“Our Dornier 328-300 serves as the private business aircraft of our airline’s owner. It was therefore essential for our MRO provider, and for their reputation, that the Dornier be completed as quickly as possible. We trust RUAG to prioritize quality and our interests.”
A landing gear overhaul for the Dornier 328, in December 2015, confirmed RUAG Aviation as a partner for Air Peace. RUAG succeeded in troubleshooting and repairing an issue with the nose gear. Specialists at RUAG followed up the project with a full overhaul of the landing gear, supplying the Nigeria-based Dornier 328 with a loaner set while the work was carried out. RUAG Aviation operates an in-house component shop for landing gear in Interlaken, Switzerland, specializing in Dornier 328 and ATR landing gear.
“We are firmly committed to aircraft availability. Timely delivery is how we demonstrate that commitment,” said Simon Hafele, general manager of RUAG Aviation’s Bern site. “Absolute transparency in terms of both customer communication and project management is fundamental to fulfilling this promise.”
October 26, 2016