RUAG Aviation completed a C-check on a Dassault Falcon 7X three weeks earlier than expected, with the Hong Kong-based customer able to resume operations before it had planned. The C-check was performed at RUAG Aviation’s Dassault Authorized Service Center in Geneva, Switzerland.
The team performed full maintenance and overhaul, conducted repairs including sheet metal work and painting, and refurbished the cockpit seating, all within the shortened downtime.
“Open and transparent communication, both with our customer and with Dassault, allows us to become more efficient, especially in terms of decision making and identifying precise solutions,” said David Ricklin, general manager of RUAG Aviation’s Geneva site.
“The advantage to working with a modest and more accessible provider like RUAG Geneva is our flexibility and responsiveness. While our team manages the same size projects as other, more extended locations, we are also able to provide more direct support for individualized priorities within an almost family-oriented atmosphere, where we all work together to improve the experience for both parties – customer and RUAG team alike.”
“Our customers expect the best possible services and fairest solutions,” said Volker Wallrodt, senior vice president business jets, Dornier 228 and components, RUAG Aviation.
“Working together internally, communicating directly with our customers, and maintaining a solid working relationship with our OEM partners defines how we approach each project in order to prioritize customer expectations.”
May 2, 2018