Luxaviation Group has chosen Satcom Direct (SD) to be its preferred connectivity supplier, with immediate effect. The three-year agreement covers the provision of technical connectivity solutions and customer service across the global Luxaviation fleet.
All Luxaviation customers may now benefit from SD’s technology, tailored service packages and global 24/7/365 customer support. The scalable offering meets the specific connectivity needs, missions and budget requirements of each individual Luxaviation aircraft.
The agreement provides access to high-speed data to support inflight requirements including voice, message, email and internet services, video conferencing, multiple streaming and high-data demand applications. In addition, SD FlightDeck Freedom brings datalink functionality. Supporting the arrangement, Inmarsat’s Jet Connex and SwiftBroadband services provide high-speed cabin wi-fi capabilities, as well as bolstering crew operations.
“Our existing relationship with SD has already demonstrated the organisation’s worth,” said Stuart Williamson, chief operating officer of Luxaviation’s Business Aviation Support Services division. “The superior technology, combined with expert technical support, ensures excellent value and reliable, global connectivity.”
“We wanted to work with a company that mirrors our operating philosophy and customer-centric focus, and SD does that,” Williamson continued. “The ability to tailor the offering for each customer, and the responsive, global, proactive customer service team, which has shown it meets and exceeds the needs of our clients, influenced our decision to switch to SD as our preferred supplier.”
SD is also working with the operator to optimise the expanding suite of SD cybersecurity solutions, accessed through SD Pro, the digital flight operations dashboard.
“Finalising this agreement with Luxaviation highlights that our approach of creating tailored solutions, blended with genuinely expert customer service is extremely important to the end clients,” said Michael Skou Christensen, senior vice president at SD International. “We recognise value is not simply budget-related, and the ability to package services to effectively support the differing requirements of an international mixed fleet, demonstrates the many advantages of the SD eco-system. SD puts customers first in terms of productivity, entertainment and flight efficiency, and Luxaviation recognises the significance of this to their successful operations.”