Gogo Business Aviation has unveiled a mobile app and portal to give flight crew and ground personnel access to key information about the Gogo connectivity systems on board.
“Before Gogo Dash, a director of maintenance, who is the person responsible for the smooth running of the aircraft systems, would be the last person to know if there was an issue with the system on board one of their aircraft,” said Dave Glenn, vice president of customer support at Gogo Business Aviation.
“Now, with Dash, he or she is the first person to know, which enables them to be a lot more proactive, and that’s critical. It also enables us to get support to them much faster to get their systems back on track when needed.”
Using the mobile app, flight crew can work with ground operations or Gogo customer support to diagnose and resolve issue in flight. The app gives information on network availability, system health and which services are on board.
Meanwhile, the web-based, device-agnostic portal enables ground staff located anywhere to access information on system and network status, and even how much data is being used in aggregate and by device type. Customers will be able to take advantage of this from October 16, 2018.
The solution is optimized for use with the Gogo Avance software-centric platform, but can also support other air-to-ground systems. Gogo says that over time, aggregated information will provide trend insights, enabling it to improve performance across the Gogo network.