Gulfstream Aerospace has established a new on-site customer support office in Singapore, which the company says strengthens its service capabilities across the Asia-Pacific (APAC) region and reinforces its commitment to supporting customers wherever they operate.
Located in partnership with Jet Aviation at their Singapore site, the dedicated Gulfstream Customer Support office will provide customers with immediate access to Gulfstream personnel, expertise and support while their aircraft are in region. This opening marks the first time Gulfstream has formally established a Customer Support office at this location.
The Singapore office is staffed by a team of eight Gulfstream professionals, including customer technical managers (CTM), materials and quality team members, a field service representative (FSR) and a regional sales manager (RSM). Together, the team works exclusively on behalf of Gulfstream customers to ensure a consistent high-touch service experience and global standard of support excellence.
“Gulfstream is seeing increased activity across Asia, and Singapore was a natural choice for our next customer support expansion given its role as a leading aerospace hub,” said Lor Izzard, senior vice president, Gulfstream Customer Support. “Adding this dedicated on-site team allows us to deliver a more seamless and convenient service experience for customers across the region.”
Jet Aviation Singapore is one of Gulfstream’s six factory authorised service centres worldwide, and the new Gulfstream office at this site complements the company’s broader APAC Customer Support presence, which includes nine FSRs and three Gulfstream FAST Field and Airborne Support Teams throughout the region, along with 10 authorised warranty facilities worldwide that provide customers with greater access to warranty service, maintenance and parts.
Gulfstream also operates a distribution centre in Singapore, a 5,000ft2/465m2 facility that fulfils more than 70% of regional parts orders. The site houses more than SGD$70 million (US$55 million) in dedicated spare parts inventory, supporting repairs and advancing Gulfstream’s long-term strategy to expand in-house component support and enhance parts availability for customers.
