The Apple iOS version of West Star Aviation’s enhanced mobile application is now available, with the Android equivalent to be launched later in April 2022. Designed as a communication tool for customers, the app has been revamped with several new functions.
These new functions include streamlined access to AOG services via email and phone. AOG customers can also complete a work authorisation form from their mobile phone.
Another new feature is the access to West Star Aviation’s ServiceEdge online customer portal, which provides in-depth information on aircraft projects in-work.
The new mobile app also provides access to West Star’s Connect database, designed to make finding the right contact at the right location easy. Users can share contacts, add to favourites or even add to their phone for easy, quick access later.
Additionally, users can activate push notifications within the app to access expert tips, exclusive content and promotional content as well. There is also access to the detailed information on West Star Aviation locations, as well as the Careers page for up-to-date job postings throughout the enterprise.
“Much more than just a refreshed graphics, we redesigned our new mobile app to be a true communication tool that is meant to be useful to our customers, no matter where they operate,” said Debi Cunningham, vice president of marketing. “Putting truly useful tools in the app is yet another tangible way that we are taking our focus on communication and customer service to the next level.”
The app will automatically update for users that had the previous version. For new users, the app is now available for download in the Apple App Store and the Android version will be available in the Google Play Store once complete.