Textron Aviation is celebrating the 10th anniversary of its service centres in Zürich (Switzerland) and Düsseldorf (Germany) joining the company’s global customer support network.
Employees marked the milestone anniversary with celebrations at each location earlier this month. The service centres are located at Zürich Airport (ZRH) and Düsseldorf International Airport (DUS).
Beechcraft, Cessna and Hawker customers receive factory-direct support, maintenance and modifications by Textron Aviation through a global network of service and part centres, mobile service units and 24/7 1Call AOG support.
“Owners and operators who visit our facility can expect to receive expert and convenient maintenance and modification services for their aircraft,” said Luca Cavalleri, general manager at Textron Aviation’s Zürich service centre. “We are proud to provide factory-direct support and deliver the best aviation experience for our customers.”
The Zürich and Düsseldorf service centres joined the Textron Aviation global service network following the company’s acquisition of Jet Aviation in 2013. During the 10 years since, Textron Aviation has further expanded and strengthened its support to customers operating throughout Europe. Today, the company operates five service centres, three line stations, mobile service units and a parts distribution centre in the region.
“We are committed to supporting our customers throughout their entire ownership journey,” said Christof Kandel, general manager of Textron Aviation’s Düsseldorf service centre. “Whether it’s scheduled maintenance, upgrades or unexpected repairs, our team of experienced aviation technicians have our customers covered.”
Textron Aviation has increased its customer support in Europe over the past year. In addition to adding a dedicated mobile service location in Madrid, Spain, the company grew the regional customer support organisation by adding localised 1Call and warranty teams to serve customers. The company also expanded the European parts distribution facility by 4,000ft³ to increase parts availability and prioritise placing high-demand parts in the region.
Textron Aviation’s support organisation includes 20 company-owned full-service centres around the world, offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialised services.