New appointments at Duncan Aviation


Duncan Aviation has announced the appointment of a new airframe sales rep as well as two new additions to its component services business development team.

Drew Heginbotham has accepted the position of Bombardier airframe sales rep at the company’s full-service facility in Provo, Utah. Heginbotham said he has always had a passion for aviation, and was basically born at the airport. His father is the one who got him started in aviation.

“My father is chief pilot for a Part 91 operation and l, like him, love airplanes,” explained Heginbotham. “However, I did not love flying. I am a land-lover and went the maintenance route.”

Heginbotham’s career in aviation started by turning wrenches on Bombardier aircraft as an A&P for a Part 135 operation in Tulsa, Oklahoma. After several years, he moved on to the United States Air Force where he was an F-16 crew chief. After separating from the Air Force, he moved to Wichita, Kansas, to be a project manager for Bombardier. He then moved back to Tulsa, working as director of maintenance for a couple of oil and gas companies. Those roles brought Heginbotham to Duncan Aviation in Lincoln, Nebraska, as a customer.

As a Bombardier airframe sales rep, Heginbotham will provide accurate and timely information and quotes to Duncan Aviation’s customers by responding to their requests regarding current and future maintenance events on Bombardier aircraft.

“As a member of the sales team, we are a customer’s go-to person to get their airplane in the door at one of our facilities with the schedule they need,” explained Heginbotham. “With the help of our regional sales manager team, we aid in establishing long-lasting relationships that are meaningful to the customer and Duncan Aviation.”

Crystal Osmera and Jack Smith

Crystal Osmera and Jack Smith

Meanwhile, Crystal Osmera and Jack Smith have joined the component services team as business development coordinators to research and collaborate on new business opportunities for Duncan Aviation’s parts and rotables sales and components repair and overhaul.

As the new business development coordinator for parts and rotables sales, Osmera will be responsive to opportunities with OEM and industry partners to promote and build the available parts inventory to support in-house customers and parts sales.

Osmera joined Duncan Aviation in 2016 as a customer account representative, providing support to customer requests for quotes and project information. For the past five years, she has served as the customer account rep supervisor.

Smith is the new business development coordinator for components repair and overhaul. As the aviation industry continues to grow, develop and diversify, he will collaborate with OEMs and industry vendors to identify opportunities for new in-house repair and overhaul capabilities.

In 2012, Smith joined Duncan Aviation as a parts runner, transporting parts, materials and mail between buildings. He then transitioned to the fuel team, working on fuel systems for every make/model aircraft serviced at Duncan Aviation. After five years, Smith joined parts and rotables sales as a part sales rep, where he established contacts worldwide locating parts needed by customers. His leadership skills were recognised, and he became the part sales supervisor in 2020.

Osmera and Smith join business development managers Chris Gress and Tim Fidler. Together this team will target and follow up on new opportunities and customers while strengthening relationships with existing contracts and authorisations.

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About Author


Lauren is a freelance technical journalist. Over the past 15 years, she has worked on a wide variety of B2B publications and websites, including a stint on Business Jet Interior’s sister title Traffic Technology International, as deputy editor from 2014-2016. She has a degree in English from the University of Exeter. Lauren is mum to two busy little girls. She is always in demand!

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