At this year’s LABACE – held on 13-16 August 2019 in São Paulo, Brazil – Embraer Services & Support showcased the new interior workshop showroom it has opened at its service centre in Sorocaba, Brazil.
The interior workshop has two strategic partners in Latin America: Embraer Design Operations (EDO), which is responsible for the internal and external design of the company’s executive jets, and F/List Brasil, which specialises in cabin interior services ranging from on-site repairs and upholstery services to cabin interior upgrades and complete retrofits.
Both partners offer customisation and redesign services, which involve replacing carpets, fabrics and leather, among other processes, in addition to varnish and veneer work as well as flooring installation, in stone, wood, vinyl and leather.
Among the projects already developed by the interior workshop was the complete revitalisation of a 10-year-old Legacy 600, which involved the replacement of leather armchairs, the removal and application of varnish on wood surfaces, replacement of carpet and the installation of vinyl flooring in the galley. In another project, an eight-year-old Phenom 100 was updated with new ultra-leather panel coating, varnished cabin bulkheads and doors, Formica repairs and the restoration of its seat leather and bases.
The Sorocaba service centre, which has been in operation for five years, is designed to be a one-stop-shop. Services offered range from scheduled maintenance to minor repairs and complete interior and exterior renovations.
“We are working to consolidate the one-stop-shop concept to become one of the most complete service centres in the region,” said Everton Vicente de Lima, general manager of the service centre. “Through a brand-agnostic growth strategy we are developing new markets to offer our services to more aviation customers.”
To streamline the aircraft customisation process, Embraer has launched an iPad app for customers, which they can use to evaluate and validate aircraft configurations with immediate visualisation of selected design options. The application shows the materials and colours available, allowing the customer to select every detail, simulate from multiple paint schemes, choosing colour and pattern composition, saving options for later comparison and refinement of final selection.
“We prioritise customer experience and productivity,” said Frank Chavez, director of interior design at Embraer Executive Aviation. “It was once an interactive, multi-meeting process where the client and our design team relied on material samples or photos generated from previous projects. The app has revolutionised this experience by opening up the possibilities for the customer to explore the limits of creativity and their preferences for colours and materials from the comfort of their home, giving them immediate insight into potential interior and exterior design schemes.”