Satcom Direct is strengthening its customer offering with the opening of a new office in Basel, Switzerland.
Strategically positioned in the heart of one of Europe’s major business aviation hubs, SD said the increased regional footprint demonstrates its commitment to enhancing customer support and establishing a centre of excellence for partners and clients.
The experienced Basel-based team will collaborate with international SD development teams to accelerate product enhancements, develop software initiatives, and support the continued evolution of SD Pro, the flight operations management system.
SD said Basel is a pivotal point for its European operations and supports seamless communication and assistance to clients, as well as bolstering European sales and marketing activity. The Swiss city also provides access to a pool of talented professionals in the technology and commercial sectors, which SD said will help it foster a dynamic environment for software engineers and developers.
“This strategic investment underscores our commitment to delivering exceptional support to our clients while driving innovation in software development for the business aviation community,” said David Falberg, VP international, SD. “Basel is home to a number of our major MRO partners. As we continue embedding ourselves in the immediate and wider vicinity, we will continue providing localised 24/7/365 support, enriched training solutions and a facility that enables us to engage regularly with our customers through workshops and customer-focused events to optimise their connectivity potential.”
With the rollout of the SD Plane Simple tail-mount Ku-band antenna and the upcoming introduction of the Ka-band variant, SD said continued expansion in Europe will also streamline installations in the region.
