The Gulfstream Customer Support 24/7 technical operations contact centre has been expanded by the OEM to its service centre in Farnborough, UK.
“The Gulfstream fleet in Europe has grown by more than 30% in the past 10 years and continues to grow,” said Derek Zimmerman, president, Gulfstream Customer Support. “We are growing our Customer Support operations to include facilities and services in the US and Europe to ensure our customers have the resources they need when and where they need them.”
Gulfstream’s technical operations contact centre expansion in Farnborough includes new dedicated mechanical systems specialists supporting the growing fleet. Avionics and cabin communications experts are also being added to the Farnborough call-centre team.
“The investments we continue to make in facilities, people and services are designed to support both our current fleet and the future growth we expect to see in coming years,” said Zimmerman.
The Gulfstream Farnborough service centre opened in 2020 and is one of the OEM’s newest and most modern facilities. The 225,000ft² (20,903m²) facility can easily accommodate up to 13 G650ER or G700 aircraft. To support its sustainability strategy, Gulfstream implemented measures including rainwater harvesting, radiant heating systems in the purpose-built hangar, intelligent lighting controls and heat recovery systems.
Gulfstream Customer Support’s European and UK network includes 26 Gulfstream Field and Airborne Support Teams (FAST) members. The OEM has also assigned a new field service representative in Spain, based in Madrid, to support the company’s growing presence and fleet in the region.
Gulfstream customers also have access to Jet Aviation facilities in Vienna (Austria), and Geneva, Zurich and Basel (Switzerland), as well as to Altenrhein Aviation, Gulfstream’s authorised warranty provider in Switzerland and Germany.
Gulfstream maintains a worldwide spare parts inventory of more than US$1bn with nearly US$80m positioned in Europe and the UK.
