Textron Aviation has attained certifications allowing each company-owned service center in the USA to support the Beechcraft, Cessna and Hawker brands.
“We recognize that investing in and expanding our service capabilities to ensure Beechcraft, Cessna and Hawker customers have convenient access to high quality, factory-direct expertise is paramount to their satisfaction,” said Brad Thress, senior vice president of customer service at Textron Aviation.
“All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing us to deliver on our service commitments across our brands.”
In addition, over the last year, the company expanded its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. The company also recently placed a third dedicated support aircraft in service – its first in Europe – to support maintenance events by transporting technicians and parts to the customer’s location.
February 5, 2016