Supplier Spotlight

In the latest issue of Business Jet Interiors International, we explore the outlook for 10 key cabin elements. But in which area would you most like to see innovations made over the coming year?

Join our
LinkedIn Group

Image Map


« back to listing

The role of customer representatives - part three

An interview with Richard Plourde, president of JEM Aviation


How does the completions management process work?
From the initial design phase to the final delivery of any business jet, completion management experts oversee every step of the project through regular reviews and inspections. The services offered include providing assistance to the owners in the selections of aircraft options, systems, cabin layout, finishes, fabrics etc; regular quality inspections at the completion centre followed by detailed reports; and oversight of the final aircraft delivery, including cold soak flight, ground inspection and complete documentation review. In managing large-scale business aircraft projects such as BBJs and ACJs, there may be a need to have a full-time dedicated individual on-site to provide constant monitoring. For all other projects, weekly or bi-weekly visits are usually sufficient to capture every phase of a completion project.

How do you benefit the client?
In some instances, expert advice at the initial design phase can avoid unfortunate mishaps or needless costs later in the project. I have found discrepancies during the completion process that took hours to resolve but would have grounded the aircraft for days if not weeks in service.

What expertise should a customer look for in a rep?
In searching for a representative, a customer should look for someone with experience in aircraft manufacturing and completions. A good understanding of the in-service market adds value to any candidate. Setting aside the technical expertise of any candidate, a customer must know they can trust their representative and have peace of mind knowing their aircraft project is in good hands. 


Excerpts from this interview were used in a feature exploring the role of customer representatives, published in the September 2013 issue of Business Jet Interiors International. For the full article, click here. For more information on JEM Aviation, click here.




GX Aviation flight testing

New galley concept

Iacobucci HF Aerospace presents a galley and dining area concept complete with a retractable privacy surround and a unique table incorporating a propeller design

GX Aviation flight testing

BBJ Demonstrator

See a behind-the-scenes video documenting the creation of a BBJ cabin designed by Unique Aircraft and completed by AMAC Aerospace. The full story will be detailed in the September 2017 issue of Business Jet Interiors International.


Your email address:

Read Latest Issue


Dave Ogle, owner of JetPedic, explains how the company’s aircraft mattress beds, and related products, respond to industry requirements
Click here to read more

Following the delivery of a refurbished Global Express combining pre-engineered components from Inairvation and custom elements designed in-house, Sean Gillespie, executive vice president of Flying Colours Corp, looks back over the complex project
Click here to read more

Ron Larabie, owner and president at JetSet Interiors, details how new seats and soft goods transformed a GIV
Click here to read more

Tony Barrett of Flying Colours Corp gives an insight into the engineering aspects of a landmark Global Express refurbishment combining custom elements designed in-house, and pre-engineered components from Inairvation
Click here to read more

Peter Landquist reveals how CTT’s humidification system works in big iron aircraft, and what the company has planned for smaller jets
Click here to read more

Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the business jet interiors industry. Want to see your company included? Contact for more details.

فروشگاه اینترنتی فروشگاه اینترنتی سیستم همکاری در فروش کانال تلگرام چت روم دانلود فیلم فروشگظ;ه اینترنتی

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the business jet interiors community? Good or bad, we'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to

Submit your recruitment ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email